Refund policy

RETURN + EXCHANGE POLICY

We want you to feel good about your BK Life & Style purchase. Eligible merchandise may be returned or exchanged in accordance with the policy below.

Return Window
Return or exchange requests must be initiated within 10 days of confirmed delivery. Requests submitted after the 10-day return window are not eligible.

All returns must be authorized before merchandise is sent back to BK Life & Style. Merchandise returned without prior authorization may not be accepted.

Return Eligibility
To be eligible for return or exchange, merchandise must be unworn, unwashed, unused, unaltered, and in its original condition. Items must be free from stains, odors, makeup, deodorant, pet hair, or other signs of wear and include original tags or packaging when applicable.

BK Life & Style reserves the right to decline merchandise that does not meet these requirements.

Final Sale + Non-Returnable Items
Custom or personalized merchandise, gift cards, items specifically marked Final Sale, and merchandise that has been worn, washed, altered, or damaged after delivery are not eligible for return or exchange.

Size Exchanges
Eligible apparel may be exchanged for another size when the requested size is available. Because many BK Life & Style products are made to order, replacement availability cannot be guaranteed.

Customers are responsible for return shipping costs associated with size exchanges unless BK Life & Style sent an incorrect or defective item.

Refunds
Eligible returns will be inspected after they are received. Once approved, a refund will be issued to the original form of payment.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs for returns based on sizing, preference, or change of mind.

Please allow additional time for your financial institution to process and post an approved refund.

Damaged, Defective or Incorrect Items
If your order arrives damaged or defective, or you receive an item different from what you ordered, please submit a request within 10 days of confirmed delivery.

Please include your order number, a description of the issue, and clear photographs of the merchandise. If BK Life & Style confirms that an item is damaged, defective, or incorrect, we will work with you to provide an appropriate resolution at no additional cost to you.

Return Shipping
Customers are responsible for providing return shipping for standard eligible returns and size exchanges. Return instructions will be provided after your request has been reviewed and authorized.

We recommend using a trackable shipping method and retaining your shipping receipt and tracking information until your return has been completed. BK Life & Style is not responsible for unauthorized returns or return packages lost in transit.

Delivered Packages
If carrier tracking shows that a package was delivered but you cannot locate it, please contact the carrier and check with household members, neighbors, building management, or other secure delivery locations.

BK Life & Style will assist when reasonably possible; however, a carrier's confirmed delivery does not automatically qualify an order for a refund or replacement.

Start a Return or Exchange
Eligible return and exchange requests must be initiated within 10 days of confirmed delivery through your BK Life & Style customer account.

Once your request has been reviewed, you will receive additional instructions regarding your return or exchange.

For questions, contact assist@bklifeandstyle.com. Customer-service inquiries are generally answered within 1–2 business days, excluding weekends and holidays.